Policies

Returns & refunds

Draft · Legal review before Shopify publish

We want you to receive the item you ordered in usable condition. Because Wattux products are fulfilled by third-party suppliers, please contact us before sending anything back so we can provide the correct instructions. Do not return a product to the address on the package unless Wattux confirms that address in writing.

Defective, damaged, or incorrect items

arrives defective or damaged;
is materially different from the product ordered; or
is missing parts needed for ordinary use.

Include your order number, a description of the problem, and clear photos or a short video of the item, packaging, and shipping label. We may ask for additional information to help the supplier assess the issue. If the claim is approved, we will provide the available remedy — replacement, replacement part, store credit, or refund — and explain any return or disposal instructions.

For a wrong or defective item confirmed by Wattux, we will not make you pay a return shipping cost unless a different arrangement is required by applicable law or the supplier’s process.

Change of mind

Unless the final product listing or checkout says otherwise, do not assume that a change-of-mind return is available for every item. Supplier restrictions may apply to opened, used, hygiene-sensitive, consumable, battery, or sealed electronic products, subject to applicable law. The final voluntary-return window is set at launch.

Refund timing

After an approved return or refund decision, we will issue the approved refund to the original payment method when possible. Your bank or payment provider controls when the credit appears.

Order cancellation

Contact us as soon as possible at hello@wattux.com if you want to cancel. We can try to stop an order before it enters processing, but cannot guarantee cancellation after fulfillment has begun.

Policy stub polished for the static site. Align with each SKU and supplier; legal review before Shopify publish.